Frequently Asked Questions
What paper are the prints made from?
All prints are made on Hahnemühle Photo Rag museum grade paper for it's exceptional detail, color depth, and it's longevity. Hahnemühle papers are acid free and lignin free, ensuring that prints made on these surfaces are resistant to yellowing and deterioration over time.
How wide are the borders?
We include in a 2" border on all of our images giving room for the photo to breathe creating a timeless aesthetic.
What if my order is missing or lost.
In the rare case your order is missing or lost, please email contact@engstudios.co and we will do everything we can to help.
How long is the processing time?
A fine art print is typically delivered within 7-14 days. Each fine art print is individually produced for you and requires a certain drying time. For a perfect surface, we allow the fine art print to dry for 2 days.
What are your frames made of?
All of our frames are made from wood and custom made to selected print sizes.
How do I cancel or change my order?
All cancellations or changes must be made within 24 hours of the original purchase. Since every print and frame is custom made, we are unable to make any adjustments once it reaches the framing process.
What is your return policy?
All prints and frames are custom made to order. Therefore, we can not accept any returns.
Do you use glass or acrylic for your frames?
We use premium museum UV acrylic for our frames, protecting the artwork from discoloration, withstand reflections